Field Service Engineer

Company: Orion Talent
Location: Atlanta
Posted on: May 9, 2024

Job Description:

Position Details:
Title: Field Service Engineer
Location: Atlanta, GA
Shift: Daytime hours mainly Monday-Friday with occasional evening or weekend.
Compensation: $70k- S80k depending on experience + structured OT for salary
o Bonuses/Additional Compensation - Quarterly bonuses and car allowance, Interactive and dedicated training and support, tuition reimbursement, helps new hires get certified in Lean Six Sigma Black Belts with additional assistance for PMP, PE and other relatable certifications

Benefits: Medical, Vision, Dental and life insurance, company matching 401K, paid Holidays, PTO
Travel: Up to 70% overnight can be expected, typically a 100-mile radius

Position Description:
Provide field support on Company equipment both in and outside of assigned territory as required. Install, remove, repair, upgrade, and perform preventative maintenance with a high level of skill, detail, and account management.
Responsible for providing field support on Company equipment in and out of an assigned territory.
Maintains a high level of White Glove Service and Customer Interaction.
Focus on precise and detailed Service Reporting.
Provide field support on Company equipment including installs, repairs, upgrades, preventive maintenance, workshop/show support and removal of equipment.
Proficiency in laser technology.
Maintains an average repeat call rate of 5 % or less.
Responsible for all daily logistical matters and departmental tasks as assigned.
Maintains personal inventory location with 5 % variance.
Weekend work required to support trade shows, workshops, and customer repairs. Must be able to travel on Sunday night for an early Monday service call as required.
Responsible to provide a high level of communication to Dispatching, their Regional Manager and customers.
Focus of this position is to attain a high level of performance in customer service, repair work and a strong focus on developing account management skills.

Requirements:
Trade school certification, military certifications, etc. all required
5+ years' experience in electronics troubleshooting
Ability to read and interpret schematics
Ability to work with other employees as a team.
The importance of your professional demeanor and ability to sell yourself cannot be overstated. This company knows you are most likely coming into this role with no previous corporate service experience, but they also know that military candidates bring a unique skill set to the table, so it's up to you show you can make that leap. Company is looking for commitment to their culture and core values, (sound familiar?), show them how much that means to you as well.

Keywords: Orion Talent, North Atlanta , Field Service Engineer, Engineering , Atlanta, Georgia