CUSTOMER SERVICE PROFESSIONAL
Company: Professional Photographers of America
Location: Atlanta
Posted on: April 28, 2024
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Job Description:
Professional Photographers of America
Position DescriptionJob Title: Member Care Professional
Department: Member Value & Experience
Reports To: Member Experience Manager
FLSA Status: Non-exempt
Date: April 3, 2024POSITION SUMMARY:
As an employee of PPA, we work together to make PPA an excellent
place to work. We engage in meaningful discussions, treat each
other with respect and courtesy, and never gossip about one
another. We are here to help our members succeed as photographers
and small business entities while promoting the industry of
professional photography.What is the best description of our member
care program? This is not your typical customer service department.
It's a boutique-style, inbound call center. Our focus is to create
an excellent member experience, which is much more valuable than
making a sale. There is no churn and burn here, no cold calling or
telemarketing.We are seeking a dedicated team member who can
provide exceptional customer service and support, including
scheduled coverage as needed, to ensure smooth operations and
customer satisfaction. This position is responsible for
communicating PPA's benefits and programs that create and reinforce
meaningful experiences for our members. An excellent member
experience will have a direct impact on PPA's recruitment and
retention goals. As the Member Care Representative, you will focus
on:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required.
The ideal candidate will have 2 + years of customer service or call
center experience. Excellent verbal and written communication
skills are critical, along with the experience of working with
customers/members in a positive manner. Excellent computer skills
are a must.
EDUCATION and/or EXPERIENCE:
High School degree and some college coursework, 2+ years of related
customer service or call center experience, or equivalent
combination of education and experience.
SKILL SET:
Highly organized to work independently and as a team player, with
excellent follow up skills. Strong communication skills with a
highly focused attention to detail. Excellent project management
skills. Strong sense of professionalism with excellent
communication skills. Ability to multitask and prioritize
deadlines/projects. Strong customer service or call center skills.
Creative problem-solving skills. Must be able to identify problems,
review information, analyze options, and find/apply solutions.
Proactive attitude- anticipates needs, problems, and opportunities
Strong negotiation skills. Must be computer literate (Microsoft
Suite), as well as have the ability to learn and utilize in-house
industry-specific software applications.This individual must be
able to diffuse potential situations, work with a sense of urgency
and be results-oriented, with the ability to multi-task in a
fast-paced service environment.CERTIFICATIONS, LICENSES, AND
REGISTRATIONS:PHYSICAL DEMANDS:
Must be able to lift up to 15 pounds without the assistance of
another person. Performing physical activities that require
considerable use of your arms and legs and moving your whole body,
such as climbing, lifting, balancing, walking, stooping, and
handling of materials. The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Keywords: Professional Photographers of America, North Atlanta , CUSTOMER SERVICE PROFESSIONAL, Hospitality & Tourism , Atlanta, Georgia
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