Patient Experience Coach RN-Days
Company: Grady Health System
Location: Atlanta
Posted on: May 8, 2024
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Job Description:
Job DescriptionGrady Health System offers many career paths for
your professional growth. Whether you have many years of experience
or are in the early stages on your career, you can find a rewarding
position at Grady!JOB SUMMARY:The RN Patient Experience Coach is
responsible for supporting system-wide programs, initiatives,
projects, and interventions focused on ensuring that our customers'
experience is consistent, seamless, and exceptional. This role
provides a unique opportunity for an experienced nurse to employ
his or her clinical expertise and passion for patient-centered care
towards providing others with the support and coaching necessary to
improve patient experience in their respective areas. This is an
expert-level individual who delivers employee training curriculum.
This individual will also drive the development of activities and
provide continuous feedback to improve the employee, patient,
guest, and physician engagement across the health system.JOB
QUALIFICATIONS: Bachelor's Degree in Nursing (BSN). Minimum of 7-10
years in healthcare, including 5 years in an acute care setting.
Current Georgia or Compact Registered Nurse license. Ability to
work independently, with minimum direction, take initiative in
problem solving, and solve complex problems. Able to interact
professionally and effectively with a wide variety of people,
including operations staff, providers, the general public and
departments in Grady. Must have attention to detail and excellent
organizational skills. Able to take and compose meeting minutes,
create and maintain spreadsheets. Demonstrated leadership and
project management ability with cross-functions teams, and success
managing change. Demonstrated excellent written/oral communication
including presentation skills. Strong technical skills including
computer proficiency, demonstrated ability to understand and apply
mathematical, quantitative and statistical concepts to make
evidence-based decisions and drive change. Demonstrated
interpersonal skills and ability to build productive relationships
with broad range of employees, managers, and customers.
Demonstrated judgment and ability to work effectively with a
diverse population of staff, patients and families.Preferred:
Masters Degree in nursing, healthcare, marketing, business or
related field. Current Georgia Authorization/Certification as a NP
Advanced Practice Registered Professional Nurse, Advanced Practice
Registered Nurse, Physicians Assistant, or Clinical Nurse
Specialist Prior experience in a leadership or supervisory role.
Working knowledge of and experience with continuous process
improvement methodologies and tools such as PDSA/PDCA, Lean, Six
Sigma, etc. Experience with process improvement initiatives in a
clinical setting to improve and sustain patient satisfaction.PERKS
& BENEFITS:Competitive salary and comprehensive benefits
package.Opportunities for professional development and continuing
education.Collaborative and supportive work environment.Employee
wellness programs and resourcesIf you're ready to embrace the
challenge and embark on a journey of professional growth within
Grady, now is the time to act. Let's shape the future together!
Apply Today!Equal Opportunity
Employer-Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.by Jobble
Keywords: Grady Health System, North Atlanta , Patient Experience Coach RN-Days, Healthcare , Atlanta, Georgia
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