Collections Specialist
Company: Lendingpoint Llc
Location: Kennesaw
Posted on: May 3, 2024
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Job Description:
JOB SUMMARY: Responsible for collecting on designated accounts,
maintain good customer relations with borrower and effectively
solve problems in an effort to resolve account delinquency and
prevent losses.ESSENTIAL JOB FUNCTIONS:Establish telephone and
email contact with customers to determine the reason for
delinquency and understand what they can do to bring the account
current.Develop customer relations to establish an understanding of
what has changed with their situation. This would include follow-up
contact, promise to pay dates are met, and all written notices
required under the Fair Debt Collection Practices are
followed.Prevent impending loss and increase profitability through
negotiation and enforcement of scheduled collection
campaigns.Negotiate account resolution and accurately input and
document actions within the collection systems while maintaining
company performance and productivity standards.Review, process and
verify accounts and account balances.Make decisions with regards to
the loans best course of action to include but not limited to
payment plans, workout agreements and recovery plans in accordance
with our company policy and procedures.Perform investigative
activities to evaluate and determine the whereabouts of customers
through database searches and system records (skip tracing).Conduct
all collection efforts in accordance with company policy and
procedures.Represent the company in a professional and enthusiastic
manner by providing an exceptional level of customer service,
supporting the mission statement, and adhering to our core values
in all functions of the job responsibilities and interaction our
customers.Maintain up-to-date and accurate information in the
company designated systems, including but not limited to customer
contact information.Maintain the defined minimum monthly Quality
Assurance score.OTHER JOB FUNCTIONS:Must be able to work overtime,
as needed.Must be able to work a Flexible schedule.Must be able to
work weekends.MINIMUM QUALIFICATIONS: To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the minimum knowledge, skill, and/or ability
required.High School Diploma or EquivalentOne (1) year of
collections experienceProficient in e-mail management, MS Office
Suite (Word, Excel)Basic knowledge of FDCPA, UDAAP, TCPA, FCRA and
CFPBExcellent verbal and written communication skillsUnderstand and
apply sound business math skillsCOMPETENCIES:Customer Service:
Exceptional attitude and a passion for providing outstanding
service to external customers.Communications: Exhibits good
listening and comprehension. Expresses ideas and thoughts in
written form. Expresses ideas and thoughts verbally. Keeps others
adequately informed. Selects and uses appropriate communication
methods.Problem Solving and Analysis: ability to solve issues
efficiently and quickly.Active Listening: Practices attentive and
active listening; has the patience to hear people out; can
accurately restate the opinions of others even when he or she
disagrees.Negotiation: Explores positions and alternatives to reach
outcomes that gain acceptance of all parties.Teamwork: Contributes
to building a positive team spirit. Exhibits objectivity and
openness to others' views.Attendance and Punctuality: Meets
attendance and punctuality guidelines.SUPERVISORY
RESPONSIBILITYNonePHYSICAL DEMANDSWhile performing the duties of
this job, the employee is regularly required to stand, walk, reach,
and sit for a minimum of 8 hours with or without reasonable
accommodation. The employee is required to use hands to finger,
handle, or feel objects and/or tools. The employee is required to
talk or hear with or without reasonable accommodation and must
sometimes lift and move up to 10 pounds.WORK ENVIRONMENTWhile
performing the logistics duties of this job, the employee is
frequently exposed to moderate noises such as computers, printers,
and other light traffic noise in an office setting.This role is
in-office. Remote work may be performed from a pre-approved
location, as arranged, and scheduled by team management and
approved by department leadership.OTHER DUTIESPlease note this job
description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities, and
activities may change or be supplemented at any time with or
without notice.SkillsPreferredCollections ManagementCustomer
ServiceMicrosoft Officeby Jobble
Keywords: Lendingpoint Llc, North Atlanta , Collections Specialist, Accounting, Auditing , Kennesaw, Georgia
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