Cloud Services Client Engagement Manager
Company: PTC Inc.
Location: Home Office in Marietta, GA
Posted on: June 27, 2018
Job Description:
**This work location is a home office. Any qualified U.S. worker
will be permitted to work from a home office within the same
Metropolitan Statistical Area (MSA). Duties: Manage and execute a repeatable process for seamless
transition from sales to sustainment using Cloud Services
endorsement-by-construction process. Provide technical sales support to Cloud Services
Business Development Managers during the on-boarding process. Manage the
client onboarding process to ensure successful integration, strong
customer adoption, and renewal of services. Work with the Professional
Service organization to develop scope-of-work for consulting and
configuration efforts. Manage partner and OEM engagements. Build relationships
with key customer executives and departmental managers. Assist leadership
with the development of a managed services strategy and business model to
identify expansion opportunities. Investigate and understand the internal
business processes of client base to assist them with solution
strategies. Identify and cultivate new opportunities by making existing client base
aware of new, emerging or existing technologies, demonstrating the value
of these technologies, and how they can affect positive results for the
client. Protect existing portfolio by ensuring client objectives
continue to be met . Coordinate internal resources to build strong partnerships and
successful cross-department service delivery model. Act as the client Point
of Contact (PoC) for escalations, expansions, and all managed
service needs. Up to 40% domestic and international travel required, often on
short notice. Requirements: Master's degree in Computer Engineering,
Business Administration, Management Information Systems or related field
(willing to accept foreign education equivalent) plus 3 years of experience
providing client service and account management. Or, alternatively, a
Bachelor's degree and 5 years of experience providing client service and
account management. Specific skills/other requirements – experience must
include the following: 3 years leveraging Software as a Service (SaaS)
cloud-based computing standards to implement software applications using
Informatica, stored procedures, business objects, Java, Oracle, and Oracle
Toad to develop efficient SLM applications on Windows and UNIX; 3
years implementing Service Lifecycle Management (SLM) solutions within
the High- tech, Healthcare, Retail, or Aerospace industry to gather
requirements and designs; 4 years debugging application performance for
software configuration, hardware infrastructure, network, and database;
and, 3 years coaching, mentoring, and leading a team of consultants to
implement “best practices” for SLM solutions. Send resume to resumes@ptc.com and include job title and “Job
Code GCRS” in the subject line.
Keywords: PTC Inc., North Atlanta , Cloud Services Client Engagement Manager, Computer , Home Office in Marietta, GA, Georgia
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