Tech Area Lead Director - Client Products
Company: Boston Consulting Group
Location: Atlanta
Posted on: May 4, 2024
Job Description:
WHAT YOU'LL DO
Please read the information in this job post thoroughly to
understand exactly what is expected of potential candidates.
To realize our digital transformation, we need to transform our
products, experiences, processes, technology, and how we operate.
Delivering our clients unrivalled experience of exceptional
service, value, and flexibility is part of our DNA.
As the Tech Area Lead, you will own the technical value of our
business-critical CRM. you will be responsible for leading a team
of technical experts and vendors to design, implement, optimise,
integrate, and maintain our CRM system powered by Dynamics 365 and
the Power Platform suite. You will play a crucial role in aligning
technology solutions with business objectives, driving innovation,
and ensuring the effective utilization of CRM tools to enhance
customer engagement and operational efficiency.
We are currently building a pipeline of Agile experts to enhance
our agile capabilities. Therefore, we are looking for people who
are passionate about Agile ways of Working and want to spread Scrum
ways of working framework within our teams.
To execute this transformation, we need people who can translate
business needs into technology assets and decides "how" they are
deployed, while owning the technology strategy and expertise
development for a certain area of practice.
As a Tech Area Lead, you will be responsible for defining and
overseeing the technology tools (powered by Dynamics 365 and Power
Platforms), architecture, and roadmap supporting our client account
and relationship management services and tools that will enable
BCG's commercial Managing Director and Partners to meet the needs
of a rapidly growing firm. This is a new role, and you will be
responsible for shaping the team and the technological roadmap.
The Tech Area Lead is a senior technology leader with extensive
experience thinking strategically around technology development and
mentoring people. Strategically, you will have to oversee key
decisions, including whether short-term benefits with long-term
technical debt should be pursued over longer development lead time.
Additionally, you will be integral in the decision of technical
tooling and carry out regular reviews of performance metrics. From
a people-management perspective, you will oversee technical
personnel, including management of vendors. You will develop a
close working relationship with the Portfolio Lead(s) to ensure
alignment of technical resources and business priorities. You will
inform key stakeholders about the state and direction of the tech
strategy adopted by Chapter Leads, Product Owners, and other
stakeholders. You will mentor the people around you and drive
collaboration and knowledge sharing to benefit your area and the
broader organization.
This role will oversee development and operations activities as
well as perform all other related tasks, such as:
- Provide strategic direction and oversee the implementation,
integration and customization of CRM solutions using Dynamics 365
and Power Platform components, ensuring alignment with business
objectives and best practices.
- Lead the integration of CRM applications with other systems and
platforms, optimizing data flow and interoperability to enhance
customer engagement and operational efficiency.
- Drive innovation in CRM capabilities, leveraging emerging
technologies and features to deliver best-in-class solutions that
meet the evolving needs of our clients and business
stakeholders.
- Partnering with the Client Team lead to define roadmaps and
priorities for the technology portfolio
- Managing the Client technology budget and lead the creation of
business cases necessary to secure funding for future
initiatives
- Managing and coaching the team of engineers, technical
specialists, and architects -- and introducing new technologies and
practices as needed
- Ensure adherence to firm-wide technology standards, and
adapting them to suit portfolio's needs
- Leading technical analysis of both packaged software solutions
and custom-built applications
- Advocating for release management and automation best
practices
- Ensuring proper root cause analysis and remediation is executed
during any incidents or outages
- Working with vendors to augment team capacity and knowledge;
partnering with them to continuously improve quality, agility and
outcomes
YOU'RE GOOD AT
- Thinking strategically and developing executable plans to
achieve business needs, including leveraging CRM Dynamics 365 and
Power Platform capabilities to drive digital transformation
initiatives.
- Applying Agile software development methodologies and
principles, including work estimation techniques
- Thinking strategically and developing executable plans to
achieve business needs, including leveraging Dynamics 365 and Power
Platform capabilities to drive digital transformation initiatives.
- Applying Agile software development methodologies and
principles, including work estimation techniques
- Building relationships and working closely with key
stakeholders to understand business problems and surfacing
technology options to address those problems - including
experimenting with emerging technologies
- Building relationships and working closely with key
stakeholders to understand business problems and surfacing
technology options to address those problems - including
experimenting with emerging technologiesLeveraging strong
analytical abilities and creative problem solving
- Learning new tools and technologies with a high degree of
technical competence, be willing to know "what's coming next in
terms of disruptive technologies
- Operating with a transparency mindset, communicating clearly
and openly both above and below
- Written and spoken communication to a wide audience including
stakeholders, leaders and external partners
- Committing to deliver high quality work by collaborating
cross-functionally to achieve the best results for the
organization
- Working with a multicultural, distributed team located in
different time zones and having the capacity to work on multiple
projects concurrently
- Leading software development and software engineering teams and
troubleshooting technical issues that involve software development,
engineering tasks and product releases
- Taking long-term view on managing tech competency resourcing
and vendors, including in light of large change initiatives and/or
changes in demand
- Overseeing technical architecture, tooling, & systems in
coordination with Enterprise Architecture, and ensures compliance
with technology standards, tools, and guardrails
- Focusing on delivering agreed-upon business results and
customer value
- Keeping abreast of your domain area and relevant industry
trends
- Bringing a customer-cantered approach to your work; inspire and
motivate your team
YOU BRING (EXPERIENCE & QUALIFICATIONS)
- Total 10+ years' real experience at a Managing Position within
the IT function, leading cross-functional teams / teams or teams
and solving complex problems for business functions
- A demonstrated background in creating technical roadmaps
- Strong technical competence, with the ability to rapidly learn
new tools and technologies:
- Experience working with CRM technologies, ideally Dynamics 365
(however, we can also consider extensive experience with Microsoft
365 ecosystem, Salesforce, or SAP CRM)
- Expertise with data engineering
- Experience with integration patterns
- Experience with or strong knowledge in data engineering
- Leadership of technical teams and vendors during significant
implementation programs
- Hands-on implementation experience with business applications
solutions, both custom and off-the-shelf; knowledge of Microsoft
Power Platform is an advantage
- Experience in agile development environments with all aspects
of SDLC
- Experience working with complex architecture in global
organisations
- Experience creating business cases for investment
committees
- Ability to lead/perform software platform assessments, as well
as make architectural recommendations pertinent to business needs
and related dependencies.
- Good understanding of security best practices from development
and deployment perspective
- Financial literacy and an understanding of budget and funding
processes
- Flexibility and entrepreneurial spirit to adapt easily to
changing requirements and priorities.
- Agile ceremonies to provide teams necessary direction and
guidance
- Exceptional communications and stakeholder management
skills
- Good analytical skills to guide decision-making using different
types of data
YOU'LL WORK WITH
BCG's information technology group collaboratively delivers the
latest digital technologies that enable our consultants to lead and
our business to grow. For our IT jobs, we seek individuals with
expertise in the areas of IT infrastructure, application
development, business systems, collaborative and social
technologies, information security, and project leadership.
Keywords: Boston Consulting Group, North Atlanta , Tech Area Lead Director - Client Products, Executive , Atlanta, Georgia
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