Integrated Care Program Director

Company: HEALTH CONNECT AMERICA, INC
Location: Cleveland
Posted on: March 21, 2026

Job Description:

Overview: Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America , take some time to learn more about us. At Health Connect America , all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America , we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. Come make a difference and grow with us! Our Brands Responsibilities: The Program Director is responsible for overseeing the development and operations of programs within a specified geographical area. This role includes managing personnel, finances, and program execution while ensuring compliance with licensure, payer, and accreditation standards. The Program Director acts as a liaison with referring agencies and oversees daily operations. Essential Duties & Responsibilities: Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints. Establish and maintain positive working relations with potential and established referral sources ensuring delivery of services, and continued development of the region. Assign caseloads and identify hiring needs. Recruit and hire staff according to company’s best practices procedures. Assist Office Manager with new hire Onboarding and ensure all required documents are maintained and organized in electronic personnel files. (Complete new hire Onboarding in absence of OM.) Provide orientation and training for staff. Personnel Leadership to include monitoring and evaluating staff performance, and making interventions with staff as necessary to improve performance, With the assistance of the Office Manager, ensure all personnel files are maintained in compliance with licensure, payer, and accreditation regulations and standards, and are well organized. Process and approve the region’s payroll. Provide individual clinical and/ or operational/administrative supervision to direct care staff, and document supervision sessions Provide clinical and risk management oversight in day-to-day operations to include client crises. Conduct staff meetings. Develops initial drafts of annual budget; review monthly financial statements; and maintain region’s budget. Develops annual strategic plan for region. Develops regional territory in conjunction with regional budget and strategic plan. Ensure compliance with all state regulatory bodies and COA. Review and ensure clinical documentation is complete and submitted in established timelines. Manage all client authorization requirements including timeliness of pre-certifications, concurrent reviews and discharges. Qualifications: General Requirements (unless otherwise specified under State-Specific Requirements) : Priority will be given to internal candidates for this role. Bachelor’s Degree in a human services field (e.g., Social Work, Psychology, Sociology, Counseling, Criminal Justice). Minimum of 5 years' experience in a community-based setting with children and families, including at least 2 years in a supervisory role. State Specific Requirements: Ohio Master’s degree in Social Work, Counseling, or related field. Must be a fully licensed therapist in the state of Ohio with LISW, LPCC, or LMFT. Minimum of 5 years' experience in a community-based setting with children and families, including at least 2 years in a supervisory role. Virginia Master’s degree in Social Work or Counseling. Active professional license in the state of Virginia as a Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW). Be Well with HCA: We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. Additional benefits include: Access to a Health Navigator Health Savings Account with company contribution Dependent Daycare Flexible Spending Account Health Reimbursement Account 401(k) Retirement Plan Benefits Hub Tickets at Work Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters

Keywords: HEALTH CONNECT AMERICA, INC, North Atlanta , Integrated Care Program Director, Healthcare , Cleveland, Georgia