IT Support - FORTH Hotel (Atlanta)
Company: Method
Location: Atlanta
Posted on: May 8, 2024
Job Description:
Join Our Dynamic Team at Method Co, in Atlanta - Where
Hospitality Meets Excellence!
Are you passionate about creating unforgettable guest experiences?
Do you thrive in a vibrant and dynamic work environment? We are
thrilled to announce exciting opportunities at our brand-new
property, a haven of luxury that seamlessly combines a world-class
hotel, an exclusive social club, and exceptional food & beverage
offerings. At Method Co. we believe in delivering unparalleled
service that goes beyond expectations. As we prepare to set new
standards in the hospitality industry, we are seeking talented
individuals to join our team and contribute to the success of this
extraordinary venture.
If you are dedicated, enthusiastic, and committed to delivering
top-notch service, we invite you to explore the opportunities
awaiting you. Join us in creating a destination where luxury,
innovation, and hospitality converge to leave a lasting impression
on our guests. Discover your potential with us and become part of a
team that is poised to redefine excellence in the world of
hospitality!
Status: Temporary, Hourly
Hours: 30 hours / week
As the IT Support Specialist for our luxury hotel, restaurants, and
social club, you will play a crucial role in ensuring the smooth
and efficient operation of our technology systems and
infrastructure. You will provide technical support to employees and
guests, troubleshoot hardware and software issues, and maintain
network security and integrity. Additionally, you will collaborate
with department heads to identify and implement technology
solutions that enhance guest experiences and streamline operations
across the property.
Responsibilities:
- Provide technical support to employees and guests for hardware,
software, and network-related issues, responding promptly to
inquiries and requests.
- Troubleshoot and resolve IT issues, including but not limited
to computer systems, printers, POS terminals, wireless networks,
and telecommunication systems.
- Install, configure, and maintain computer hardware and software
systems, ensuring compatibility, functionality, and security.
- Perform routine maintenance tasks, such as system updates,
patches, and backups, to optimize performance and prevent
downtime.
- Monitor network performance and security, identifying and
addressing vulnerabilities, intrusions, and other potential
risks.
- Collaborate with department heads to assess technology needs
and requirements, recommending and implementing solutions that
enhance guest experiences and operational efficiency.
- Assist in the planning and execution of technology projects and
initiatives, including system upgrades, installations, and
migrations.
- Train employees on the use of technology systems and
applications, providing ongoing support and guidance as
needed.
- Maintain accurate documentation of IT assets, configurations,
procedures, and troubleshooting steps.
- Stay informed about industry trends, emerging technologies, and
best practices in IT support and hospitality technology.
- Coordinate with external vendors and service providers for
equipment procurement, repairs, and maintenance services.
- Ensure compliance with data privacy and security regulations,
implementing safeguards and protocols to protect sensitive
information.
- Provide support for special events and functions, including
setup and operation of audiovisual equipment, lighting, and other
technical components.
- Support the implementation and maintenance of point-of-sale
(POS) systems and other hospitality-specific applications.
- Assist in the management of IT budgets and expenses, tracking
costs and expenditures related to hardware, software, and services.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science,
or a related field preferred.
- 2-5 years of experience in IT support, preferably in a
hospitality or luxury service environment.
- Strong technical skills in computer hardware, software,
networking, and telecommunications.
- Proficiency in troubleshooting and problem-solving, with the
ability to diagnose and resolve issues efficiently.
- Knowledge of industry-standard IT practices, protocols, and
security measures.
- Excellent communication and interpersonal skills, with the
ability to interact professionally with employees and guests at all
levels.
- Customer service-oriented mindset, with a commitment to
delivering exceptional support experiences.
- Ability to work independently and collaboratively in a
fast-paced, dynamic environment.
- Detail-oriented with strong organizational and time management
skills.
- Flexibility to work evenings, weekends, and holidays as needed
to support operational requirements.
- As the Restaurant Manager, you will be responsible for
overseeing all aspects of food service operations within the
hotel's restaurants, ensuring exceptional guest experiences and
maintaining high standards of service. You will lead a team of
dedicated staff, coordinate with kitchen personnel, and collaborate
with other departments to deliver memorable dining experiences to
our guests.
Keywords: Method, North Atlanta , IT Support - FORTH Hotel (Atlanta), Hospitality & Tourism , Atlanta, Georgia
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