ATL311 Quality Assurance & Training Supervisor
Company: City of Atlanta
Location: Atlanta
Posted on: April 15, 2024
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Job Description:
Salary Range: $50,668.00 - $75,000.00The Training and Quality
Assurance Supervisor oversees the training and quality assurance
team. The Training Manager supports the planning, assessing, and
administering of programs that improve the productivity, skills,
and knowledge of the Department of Customer Service/ATL311. The
Training Manager is responsible for assessing the need to drive
training initiatives and identify and arrange suitable training
solutions for staff. This position actively searches, creatively
designs, and implements effective methods to educate, enhance and
recognize performance. The Training Manager reports to the Director
of Customer Service Delivery. -This full-time exempt position
supports a Customer Service Center (CSC) that may require working
extended hours such during declared emergencies and mandated
events.Essential FunctionsThe duties of the Training & QA Manager
include:
Keywords: City of Atlanta, North Atlanta , ATL311 Quality Assurance & Training Supervisor, Other , Atlanta, Georgia
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