CSR I - Call Center
Company: Nitelines USA, Inc
Location: Dallas
Posted on: April 24, 2024
Job Description:
CSR I - Call Center
- The Customer Service Rep 1 will be responsible for complying
with standard operating procedures while work in a high-volume
contact center answering calls, responding to emails, and utilizing
contact center technology and other tools to service Motor Vehicle
Division (MVD) customers. Applicants must possess a high school
diploma/GED -AND -six months of experience handling customer
questions, complaints, and/or providing information. Duties
include, but are not limited to:
- Responding to customer requests
- Utilizing call scripts to ensure customers receive accurate and
consistent information and MVD processes are utilized
- Working with the Customer Relationship Management (CRM) and
DRIVES system to manage tasks such as creating, reviewing, and
updating customer contact interactions Preferred:
- 1 year of contact center experience
- Proficiency with software applications to include Microsoft
Word, Excel, and Outlook
Keywords: Nitelines USA, Inc, North Atlanta , CSR I - Call Center, Other , Dallas, Georgia
Didn't find what you're looking for? Search again!
Loading more jobs...
